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​First Visit​

Image by Kimberly Farmer

  • First Visit. It usually takes longer time because of the initial intake and client file setup.

  • Do not rush. Schedule wisely to give yourself enough time to rest and relax before and after the treatment.

  • Eat. Avoid going for acupuncture with empty stomach, especially for appointments in the early morning.

  • Wear loose clothing. Loose and comfortable clothing is generally recommended for all the treatments.

  • Please turn off your phone before the treatment. This is your time, therefore make it count.

EXTENDED HEALTH CARE (EHC)

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As an insured person under EHC programs, it is your responsibility to be aware of any restrictions in your program for accessing acupuncture and/or massage therapy services, and of paying any amounts over the limits if applicable. The most common restrictions seen today include:

  • a requirement for a referral from your physician to an acupuncturist and /or massage therapist before the services provided.

  • an annual cap on the amount of funding provided for acupuncture and /or massage therapy services

  • a per visit cap on the payment/refund

 

Please notice that we DO NOT provide Direct-Billing service, therefore you are responsible for submitting the claim to your insurance company.​

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CANCELLATION/MISSED APPOINTMENT POLICY

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If you are unable to make an appointment, we request that you cancel or reschedule your appointment at least 24 hours in advance via the appointment reminder you received or call 416-840-8886/647-712-5919 directly.

Charges may apply for late cancellation or failure to notify.

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LATE ARRIVAL POLICY

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Your appointment reserves specified times (i.e. 45min, 60min, 90min, 120min etc.) for your visit. If you arrive late for the appointment, you may only receive a treatment equal to the time remaining in order for us to accommodate other clients whose appointment follows yours.

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